Return, Cancellation & Warranty Policy

EuroParts Direct | Genuine Porsche, Audi & Volkswagen Parts

At EuroParts Direct, we are committed to providing genuine OEM Porsche, Audi, and Volkswagen parts and accessories, competitive pricing, and exceptional customer service.

We understand that returns may occasionally be necessary. To ensure a consistent and transparent shopping experience, please review our return, cancellation, and warranty policies before placing your order.

1. Return Policy

30-Day Return Window

Eligible merchandise may be returned within 30 calendar days of the date of delivery, provided the return meets the conditions outlined below.

Return Requirements

• All returns require prior authorization from EuroParts Direct.

• Customers must contact our support team to obtain return instructions before shipping merchandise back.

• A copy of the original invoice or order confirmation must accompany the return.

• All parts must be new, unused, uninstalled, and in their original, resalable condition.

• Parts must be returned in their original manufacturer packaging with all labels, documentation, hardware, and accessories intact.

• Return requests must be submitted within 30 calendar days of delivery.

20% Restocking Fee

Approved customer-initiated returns are subject to a 20% restocking fee, calculated against the original merchandise purchase price, where permitted by applicable law.

The restocking fee is deducted from the merchandise refund. Original shipping charges are generally nonrefundable for discretionary returns.

Restocking fees do not apply to merchandise incorrectly supplied by EuroParts Direct or to returns for which applicable law requires a remedy without such fees.

2. Non-Returnable Merchandise

The following items are not eligible for standard discretionary returns:

• Used, installed, or previously mounted parts.

• Parts showing evidence of attempted installation, testing, or modification.

• Electrical and electronic components, including sensors, control modules, switches, and related electronics.

• Merchandise with damaged, altered, or missing original manufacturer packaging.

• Parts that are incomplete or no longer in resalable condition.

• Special-order or manufacturer-restricted items expressly designated as nonreturnable before purchase.

EuroParts Direct reserves the right to inspect all returned merchandise and decline discretionary returns that do not meet these requirements.

These exclusions do not limit applicable warranty rights or statutory remedies for defective, misdescribed, or incorrectly supplied merchandise.

3. Vehicle Fitment & VIN Verification

Ensuring the correct part for your vehicle is essential.

Porsche, Audi, and Volkswagen parts may vary based on model year, production date, engine configuration, trim level, and factory-installed equipment.

We strongly recommend verifying part compatibility before placing an order.

Customers are encouraged to provide their complete 17-digit Vehicle Identification Number (VIN) when requesting fitment assistance.

Important Fitment Information

• Customers are responsible for reviewing product descriptions and confirming vehicle compatibility before purchase.

• EuroParts Direct may assist with part identification using the information provided.

• VIN verification can reduce ordering errors but does not guarantee compatibility in every circumstance.

• Vehicle modifications, previous repairs, and manufacturer part supersessions may affect fitment.

• Parts ordered incorrectly by the customer remain subject to our standard return policy.

• If EuroParts Direct supplies an incorrect part due to an error on our part, we will review the order and provide an appropriate remedy without a standard restocking fee.

We recommend verifying fitment before installation, painting, programming, or modification.

4. Special-Order Parts

Certain Porsche, Audi, and Volkswagen components must be sourced directly from the manufacturer or a specialized distribution facility.

These items may include limited-availability components, specialized trim pieces, manufacturer-restricted parts, and vehicle-specific components.

Special-Order Conditions

• Parts identified as nonreturnable special-order merchandise are considered final sale for discretionary returns.

• Nonreturnable or final-sale restrictions will be disclosed before purchase.

• Cancellation of an eligible special-order item before shipment may be subject to a 15% cancellation fee if the order has already been placed with the manufacturer.

• Special-order cancellation requests are subject to the manufacturer's cancellation restrictions.

• Parts that cannot be canceled with the manufacturer may not qualify for discretionary cancellation.

These conditions do not restrict applicable rights involving defective merchandise, incorrect fulfillment, or other legally required remedies.

5. Return Shipping

For standard customer-initiated returns:

• Customers are responsible for return shipping costs.

• All returns should be packaged securely to prevent damage during transit.

• We recommend using a shipping service that provides tracking information.

• EuroParts Direct is not responsible for return shipments lost or damaged in transit before receipt, except where responsibility is imposed by law.

Incorrect, Damaged, or Defective Merchandise

If EuroParts Direct ships an incorrect item or merchandise arrives damaged or defective, please contact our customer support team promptly.

When EuroParts Direct is responsible for a shipping or fulfillment error, we will provide an appropriate return shipping arrangement at no cost to the customer.

For verified defects and qualifying warranty claims, return transportation costs will be handled in accordance with applicable warranty terms and consumer protection laws.

Please retain the original packaging and provide photographs of damaged merchandise and shipping materials when available.

6. Refund Processing

Once authorized returned merchandise is received, it will be inspected to confirm eligibility.

Approved refunds will be issued to the original payment method, less any applicable restocking fee and nonrefundable shipping charges.

Applicable sales tax will be refunded in accordance with relevant tax laws.

Refund posting times depend on the customer's financial institution or payment provider.

7. Order Cancellation Policy

Orders may be canceled before shipment, subject to the following conditions:

• Standard In-Stock Orders: Orders may be canceled before shipment, provided cancellation is successfully processed before the merchandise leaves our facility.

• Partial Cancellations: Individual items may be canceled before shipment when order processing permits.

• Special-Order Merchandise: A 15% cancellation fee may apply when a part has already been specially ordered from the manufacturer, subject to prior disclosure and applicable law.

• Shipped Orders: Orders that have already shipped cannot be canceled and must follow the applicable return process.

Submitting a cancellation request does not guarantee cancellation.

8. OEM Parts Warranty

EuroParts Direct supplies genuine OEM parts and accessories for Porsche, Audi, and Volkswagen vehicles.

Eligible merchandise may be covered by the applicable manufacturer's limited parts warranty.

Warranty Coverage

• Warranty eligibility and duration are determined by the applicable manufacturer's warranty terms and the specific product.

• Warranty claims may require proof of purchase, vehicle information, diagnostic findings, and supporting documentation.

• Certain claims may require inspection or evaluation by the manufacturer or an authorized representative.

• Manufacturer warranty coverage may differ depending on the part, vehicle application, and installation circumstances.

Warranty Exclusions

Manufacturer warranties may exclude damage resulting from improper installation, misuse, unauthorized modifications, accidents, or other conditions specified in the applicable warranty.

Warranty Claims

Customers experiencing a potential product defect should contact EuroParts Direct for assistance with the warranty review process.

Please provide the original order number, part number, vehicle VIN, and a description of the concern.

A manufacturer's warranty claim may require additional verification before a remedy is determined.

Installation labor, diagnostics, towing, and incidental expenses are subject to applicable manufacturer warranty terms and legal requirements.

Nothing in this policy limits any nonwaivable warranty rights or remedies available under applicable federal or state law.

9. Contact EuroParts Direct

For assistance with returns, cancellations, vehicle fitment, or warranty claims, please contact our customer support team through the contact information provided on our website.

Please have your order number and relevant part numbers available to help expedite your request.

EuroParts Direct — Genuine Parts. European Performance. Delivered.

This policy is subject to applicable federal and state consumer protection laws. EuroParts Direct may update its policies prospectively. Changes will not retroactively reduce rights applicable to completed purchases.