Shipping & Delivery Policy

EuroParts Direct | Genuine Porsche, Audi & Volkswagen Parts

At EuroParts Direct, we understand that receiving the right parts on time is essential, whether you're maintaining your personal vehicle, completing a professional repair, or managing a busy automotive service facility.

We are committed to providing reliable shipping, efficient order processing, and clear communication throughout the fulfillment process.

Please review our shipping policies below.

1. Order Processing & Fulfillment

In-Stock Merchandise

Orders containing in-stock merchandise are typically processed and shipped within 24 hours on business days, subject to payment verification, order confirmation, and carrier availability.

Orders received after our daily processing cutoff may be processed the following business day.

Weekend & Holiday Orders

Orders placed on weekends or recognized business holidays will be processed on the next business day.

Business days are Monday through Friday, excluding observed holidays.

Shipping and delivery estimates begin after an order has been processed and released to the shipping carrier.

2. Manufacturer-Ordered Parts

EuroParts Direct specializes in genuine OEM Porsche, Audi, and Volkswagen parts. While many items are available for immediate shipment, certain components must be sourced directly from the manufacturer or an authorized distribution facility.

Estimated Manufacturer Fulfillment Times

• Standard Manufacturer Orders: Parts typically arrive at our facility within 2–3 business days.

• Extended Manufacturer Orders: Certain components may require approximately 5–6 business days to arrive.

• Specialty or Limited-Availability Parts: Delivery estimates may vary depending on manufacturer inventory and distribution availability.

Most orders are prepared for shipment within approximately 2–3 business days, depending on parts availability.

Once manufacturer-ordered merchandise arrives at our facility, we make every effort to process and ship it promptly.

Manufacturer fulfillment estimates are not guaranteed. If an order cannot be fulfilled within the applicable shipping timeframe, we will communicate available options in accordance with applicable law.

3. Domestic Shipping & Delivery

EuroParts Direct currently ships within the United States only.

Standard Ground Shipping

Ground shipments typically arrive within 2–7 business days after carrier pickup, depending on the destination, service availability, and shipping conditions.

Delivery estimates may be affected by:

• Shipping destination and distance.

• Carrier operating schedules.

• Weather conditions and transportation disruptions.

• Package dimensions and weight.

• Holidays and periods of increased shipping volume.

Ground delivery estimates are provided for planning purposes and are not guaranteed delivery dates.

4. Expedited & Overnight Shipping

Expedited and overnight shipping options may be available for an additional charge.

Availability and pricing depend on the merchandise, shipping destination, carrier service, and order processing status.

Important Expedited Shipping Conditions

• Expedited shipping applies to carrier transit time after the order has shipped.

• Overnight shipping does not guarantee same-day order processing.

• Parts that must be ordered from the manufacturer remain subject to manufacturer fulfillment timelines.

• Orders requiring expedited service must be confirmed before shipment.

• Expedited shipping charges will be disclosed before the customer approves the service.

Customers requiring urgent delivery are encouraged to contact EuroParts Direct before placing their order to confirm availability and shipping options.

5. Oversized, Heavy & Freight Shipments

Certain Porsche, Audi, and Volkswagen components require specialized shipping arrangements due to their size, weight, shape, or handling requirements.

These items may include bumpers, body panels, hoods, wheels, exhaust components, and other large automotive parts.

Oversized Shipping Requirements

• Additional shipping and handling charges may apply.

• Oversized items may require freight or specialized transportation.

• Customers will be contacted for approval of any additional shipping charges not included in the original order total.

• Merchandise will not be shipped with unapproved additional charges.

• Freight deliveries may require a scheduled delivery appointment or recipient signature.

Transit times for oversized and freight shipments vary and cannot be guaranteed.

Customers should inspect freight shipments upon delivery and promptly report visible damage.

6. Shipping Carriers

EuroParts Direct works with established shipping and freight carriers to provide dependable delivery service.

We reserve the right to select or substitute shipping carriers when appropriate to improve service, accommodate shipment requirements, or reduce shipping costs.

Carrier substitutions will not result in additional charges to the customer without prior approval.

7. Backordered & Discontinued Parts

Although we make every effort to maintain accurate product availability, manufacturer inventory levels may change without notice.

Backordered Parts

If an ordered part becomes temporarily unavailable, our team will make reasonable efforts to determine an updated availability estimate.

Customers will be notified when a material delay affects the expected shipment timeframe and will be provided applicable options, including cancellation and a refund.

Discontinued Parts

If a manufacturer has discontinued a part, EuroParts Direct may attempt to identify an available manufacturer-approved replacement or superseded part number.

Any substitution requiring customer approval will be confirmed before shipment.

If the ordered merchandise cannot be supplied and the customer does not accept an available alternative, the affected item will be canceled and refunded.

8. Partial Shipments

EuroParts Direct generally makes every effort to ship orders complete to minimize shipping costs and simplify delivery.

When an order contains both in-stock and manufacturer-ordered items, shipment may be held until all merchandise is available, subject to the communicated fulfillment timeframe.

Partial shipments may be arranged when appropriate and approved by the customer.

Any additional shipping charges associated with customer-requested partial shipments will be disclosed before processing.

9. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify all shipping details before submitting an order.

Incorrect or incomplete addresses may result in delivery delays, carrier correction fees, or returned shipments.

Additional shipping charges resulting from customer-provided address errors may be assessed when permitted by law and disclosed before additional services are performed.

If an address correction is needed, please contact EuroParts Direct as soon as possible. Changes cannot be guaranteed after carrier pickup.

10. Lost, Damaged & Incorrect Shipments

Your satisfaction and the safe delivery of your merchandise are important to us.

Damaged Merchandise

If your order arrives with visible damage:

• Inspect the package and merchandise as soon as reasonably possible.

• Retain the original packaging and shipping materials.

• Photograph the damaged merchandise and packaging when possible.

• Contact EuroParts Direct promptly with your order number and details of the damage.

For freight deliveries, note visible damage on the delivery receipt whenever possible.

Lost or Missing Shipments

If carrier tracking indicates a delivery problem or your package has not arrived within the expected timeframe, please contact our customer support team.

EuroParts Direct will assist in reviewing shipment information and coordinating an investigation with the carrier when appropriate.

Incorrect Merchandise

If you receive an item that differs from your confirmed order, please contact us before installation or use.

Verified fulfillment errors attributable to EuroParts Direct will be addressed through an appropriate replacement, refund, or other legally required remedy without additional standard return shipping charges.

Nothing in this section limits applicable consumer rights or remedies.

11. Shipping Restrictions

To maintain efficient and reliable order fulfillment, the following restrictions apply:

• Domestic Shipping Only: EuroParts Direct does not offer international shipping.

• No Cash on Delivery: Cash on Delivery (COD) orders are not accepted.

• Shipping Limitations: Certain hazardous, restricted, or oversized automotive components may be subject to carrier restrictions or special shipping requirements.

• Address Restrictions: Some merchandise may not qualify for delivery to P.O. boxes, APO/FPO addresses, or locations outside standard carrier service areas.

Customers will be contacted when a shipping restriction prevents fulfillment of an order.

12. Shipping Delays & Customer Communication

All stated processing and transit times are estimates unless an express shipping commitment is provided.

EuroParts Direct will make reasonable efforts to fulfill orders within the communicated timeframe.

If we are unable to ship an order within the originally stated or otherwise legally applicable timeframe, we will provide notice and offer the customer the options required by applicable law, including consent to a revised shipment date or cancellation with a refund.

EuroParts Direct is not responsible for delays outside its reasonable control, but this provision does not eliminate any applicable refund, cancellation, or consumer protection rights.

13. Contact EuroParts Direct

For questions regarding order processing, shipping availability, expedited delivery, freight charges, or shipment tracking, please contact the EuroParts Direct Customer Support Team through the contact information provided on our website.

Please have your order number and relevant part numbers available so our team can assist you efficiently.

EuroParts Direct — Genuine Parts. European Performance. Delivered.

This policy is subject to applicable federal and state consumer protection laws. EuroParts Direct reserves the right to update shipping policies prospectively. Changes will not retroactively reduce rights applicable to completed purchases.

Return, Cancellation & Warranty Policy

EuroParts Direct | Genuine Porsche, Audi & Volkswagen Parts

At EuroParts Direct, we are committed to providing genuine OEM Porsche, Audi, and Volkswagen parts and accessories, competitive pricing, and exceptional customer service.

We understand that returns may occasionally be necessary. To ensure a consistent and transparent shopping experience, please review our return, cancellation, and warranty policies before placing your order.

1. Return Policy

30-Day Return Window

Eligible merchandise may be returned within 30 calendar days of the date of delivery, provided the return meets the conditions outlined below.

Return Requirements

• All returns require prior authorization from EuroParts Direct.

• Customers must contact our support team to obtain return instructions before shipping merchandise back.

• A copy of the original invoice or order confirmation must accompany the return.

• All parts must be new, unused, uninstalled, and in their original, resalable condition.

• Parts must be returned in their original manufacturer packaging with all labels, documentation, hardware, and accessories intact.

• Return requests must be submitted within 30 calendar days of delivery.

20% Restocking Fee

Approved customer-initiated returns are subject to a 20% restocking fee, calculated against the original merchandise purchase price, where permitted by applicable law.

The restocking fee is deducted from the merchandise refund. Original shipping charges are generally nonrefundable for discretionary returns.

Restocking fees do not apply to merchandise incorrectly supplied by EuroParts Direct or to returns for which applicable law requires a remedy without such fees.

2. Non-Returnable Merchandise

The following items are not eligible for standard discretionary returns:

• Used, installed, or previously mounted parts.

• Parts showing evidence of attempted installation, testing, or modification.

• Electrical and electronic components, including sensors, control modules, switches, and related electronics.

• Merchandise with damaged, altered, or missing original manufacturer packaging.

• Parts that are incomplete or no longer in resalable condition.

• Special-order or manufacturer-restricted items expressly designated as nonreturnable before purchase.

EuroParts Direct reserves the right to inspect all returned merchandise and decline discretionary returns that do not meet these requirements.

These exclusions do not limit applicable warranty rights or statutory remedies for defective, misdescribed, or incorrectly supplied merchandise.

3. Vehicle Fitment & VIN Verification

Ensuring the correct part for your vehicle is essential.

Porsche, Audi, and Volkswagen parts may vary based on model year, production date, engine configuration, trim level, and factory-installed equipment.

We strongly recommend verifying part compatibility before placing an order.

Customers are encouraged to provide their complete 17-digit Vehicle Identification Number (VIN) when requesting fitment assistance.

Important Fitment Information

• Customers are responsible for reviewing product descriptions and confirming vehicle compatibility before purchase.

• EuroParts Direct may assist with part identification using the information provided.

• VIN verification can reduce ordering errors but does not guarantee compatibility in every circumstance.

• Vehicle modifications, previous repairs, and manufacturer part supersessions may affect fitment.

• Parts ordered incorrectly by the customer remain subject to our standard return policy.

• If EuroParts Direct supplies an incorrect part due to an error on our part, we will review the order and provide an appropriate remedy without a standard restocking fee.

We recommend verifying fitment before installation, painting, programming, or modification.

4. Special-Order Parts

Certain Porsche, Audi, and Volkswagen components must be sourced directly from the manufacturer or a specialized distribution facility.

These items may include limited-availability components, specialized trim pieces, manufacturer-restricted parts, and vehicle-specific components.

Special-Order Conditions

• Parts identified as nonreturnable special-order merchandise are considered final sale for discretionary returns.

• Nonreturnable or final-sale restrictions will be disclosed before purchase.

• Cancellation of an eligible special-order item before shipment may be subject to a 15% cancellation fee if the order has already been placed with the manufacturer.

• Special-order cancellation requests are subject to the manufacturer's cancellation restrictions.

• Parts that cannot be canceled with the manufacturer may not qualify for discretionary cancellation.

These conditions do not restrict applicable rights involving defective merchandise, incorrect fulfillment, or other legally required remedies.

5. Return Shipping

For standard customer-initiated returns:

• Customers are responsible for return shipping costs.

• All returns should be packaged securely to prevent damage during transit.

• We recommend using a shipping service that provides tracking information.

• EuroParts Direct is not responsible for return shipments lost or damaged in transit before receipt, except where responsibility is imposed by law.

Incorrect, Damaged, or Defective Merchandise

If EuroParts Direct ships an incorrect item or merchandise arrives damaged or defective, please contact our customer support team promptly.

When EuroParts Direct is responsible for a shipping or fulfillment error, we will provide an appropriate return shipping arrangement at no cost to the customer.

For verified defects and qualifying warranty claims, return transportation costs will be handled in accordance with applicable warranty terms and consumer protection laws.

Please retain the original packaging and provide photographs of damaged merchandise and shipping materials when available.

6. Refund Processing

Once authorized returned merchandise is received, it will be inspected to confirm eligibility.

Approved refunds will be issued to the original payment method, less any applicable restocking fee and nonrefundable shipping charges.

Applicable sales tax will be refunded in accordance with relevant tax laws.

Refund posting times depend on the customer's financial institution or payment provider.

7. Order Cancellation Policy

Orders may be canceled before shipment, subject to the following conditions:

• Standard In-Stock Orders: Orders may be canceled before shipment, provided cancellation is successfully processed before the merchandise leaves our facility.

• Partial Cancellations: Individual items may be canceled before shipment when order processing permits.

• Special-Order Merchandise: A 15% cancellation fee may apply when a part has already been specially ordered from the manufacturer, subject to prior disclosure and applicable law.

• Shipped Orders: Orders that have already shipped cannot be canceled and must follow the applicable return process.

Submitting a cancellation request does not guarantee cancellation.

8. OEM Parts Warranty

EuroParts Direct supplies genuine OEM parts and accessories for Porsche, Audi, and Volkswagen vehicles.

Eligible merchandise may be covered by the applicable manufacturer's limited parts warranty.

Warranty Coverage

• Warranty eligibility and duration are determined by the applicable manufacturer's warranty terms and the specific product.

• Warranty claims may require proof of purchase, vehicle information, diagnostic findings, and supporting documentation.

• Certain claims may require inspection or evaluation by the manufacturer or an authorized representative.

• Manufacturer warranty coverage may differ depending on the part, vehicle application, and installation circumstances.

Warranty Exclusions

Manufacturer warranties may exclude damage resulting from improper installation, misuse, unauthorized modifications, accidents, or other conditions specified in the applicable warranty.

Warranty Claims

Customers experiencing a potential product defect should contact EuroParts Direct for assistance with the warranty review process.

Please provide the original order number, part number, vehicle VIN, and a description of the concern.

A manufacturer's warranty claim may require additional verification before a remedy is determined.

Installation labor, diagnostics, towing, and incidental expenses are subject to applicable manufacturer warranty terms and legal requirements.

Nothing in this policy limits any nonwaivable warranty rights or remedies available under applicable federal or state law.

9. Contact EuroParts Direct

For assistance with returns, cancellations, vehicle fitment, or warranty claims, please contact our customer support team through the contact information provided on our website.

Please have your order number and relevant part numbers available to help expedite your request.

EuroParts Direct — Genuine Parts. European Performance. Delivered.

This policy is subject to applicable federal and state consumer protection laws. EuroParts Direct may update its policies prospectively. Changes will not retroactively reduce rights applicable to completed purchases.